Alliance Residential Company (hereinafter referred to as “ARC”) and its subsidiary companies, including but not limited to Alliance Residential, LLC; Alliance Southwest, LLC; Alliance Communities, LLC; and Alliance Communities, Inc., are committed to protecting the personal privacy of visitors and guests using its Internet sites. The following is an overview of the information we collect, how we use it and how it impacts your overall experience with our organization.
ARC understands how important your privacy is to you. ARC collects and uses your personal information (such as your name, address, phone number and email address) to give you superior customer service and to provide you with convenient access to a wide range of products and services. We may use your personal information to keep you informed of new products, services and other information you may like to hear about. ARC may use your personal information to contact you to participate in surveys or gauge customer satisfaction.
Personal information is collected in different ways, such as when we ask for your contact information, when you register for information, answer surveys or complete questionnaires on this website. You may remove your email address from the distribution lists of ARC or our business partners at anytime by notifying us or the business partners, respectively. Our policy only addresses the use and disclosure of information we may collect from you. We do not have a process for you to review and request changes to your personally identifiable information that is collected through this Website.
Definitions of Types of Information
Personally identifiable information is defined as information or other data that may specifically identify an individual user. In order for you to access certain services or to purchase services that are offered via the Sites, we require you to provide us with such Personal Information. Personal Information may include: (i) Contact Data (such as your name, mailing and e-mail addresses); (ii) Financial Data. If you communicate with us by e-mail or otherwise complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information.
Traffic data shall not be considered personally identifiable information or Personal Information. Traffic Data is information on a user's patterns of access and usage of the sites. We automatically track and collect the following information when you visit our Site, including your: (i) IP address; (ii) domain server; (iii) type of computer; and (iv) type of web browser. Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. We also use "cookies" as a method to gain dependable and consistent Traffic Data. "Cookies" are anonymous and do not personally identify you.
From time to time, ARC may run contests in which participants are asked for contact information, such as their e-mail address (es). If you participate in these contests, your contact information will be used primarily to reach you in connection with the contests. We may also use the collected contact information to send you information about ARC, our services, as well as offers tailored to your interests, if you have opted to receive these communications. You may choose to opt-out of receiving such mailings at the time of registration for the contest, or afterwards, by emailing us at [email protected].
Use of IP Addresses
An Internet protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your company's local area network (LAN) or wide area network (WAN).
ARC may collect IP addresses for purposes of system administration, to report user Traffic Data, and to audit the use of our site. We do not ordinarily link a user's IP address to the Personal Information of that user, which means each user's session will be logged, but the user remains anonymous to us.
ARC operates secure data networks protected by industry standard firewall and password protection. ARC has security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control. While we cannot guarantee that loss, misuse or alteration to data will not occur; we make every reasonable effort to prevent such unfortunate occurrences.
In order to optimize your experience on our sites, ARC maintains relationships with many corporate partners and service providers. If you have any questions about whether certain information, content or services pertain to us, or are provided by one of our partners, please contact us at 602-778-2800.
We are dedicated to protecting the privacy of your personal information, including your Social Security Number and other identifying or sensitive personal information. Our policy and procedures are designed to help ensure that your information is kept secure, and we work to follow all federal and state laws regarding the protection of your personal information. While no one can guarantee against identity theft or the misuse of personal information, protecting the information you provide us is a high priority to our company and staff. If you ever have concerns about this issue, please feel free to share them with us.
How personal information is collected. You will be asked to furnish some of your personal information when you apply to rent from us. This information will be on the rental application form or other document that you provide to us or to an apartment locator service, either on paper or electronically.
How and when information is used. We use this information only for our business purposes involved in leasing a dwelling to you. Examples of these uses include, but are not limited to, verifying statements made on your rental application (such as your rental, credit and employment history), reviewing your lease for renewal and enforcing your lease obligations (such as to obtain payment for money you may owe us in the future).
How the information is protected and who has access. We allow only authorized persons to have access to your personal information, and we keep documents and electronic records containing this information in secure areas and systems.
How the information is disposed of. After we no longer need or are required to keep your personal information, we will store or destroy it in a manner designed to prevent unauthorized persons from accessing it. Our disposal methods will include shredding, destruction or obliteration of paper documents and destruction of electronic files.
Locator services. If you found us through a locator service, please be aware that locator services are independent contractors and are not our employees or agents--even though they may initially process rental applications and fill out lease forms. You should require any locator services you use to furnish you their own privacy policies.