Category Archives: Resident News

Rent Relief Programs Coast-to-Coast

Rent Relief Programs Coast-to-Coast  When the pandemic was first declared, we compiled a list of ways you can give and receive support from various federal and state programs. We also worked behind the scenes to bring to life Home Comes First, a resident communication program, which introduced a dedicated hotline and deferment program to support residents as we all navigated the uncharted territory of COVID-19 together.  As our communities across the nation begin to put their reopening plans into motion, we're continuously looking at resources…

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Reopening Plans, Launch Self-Guided Tour Info

Our Reopening Plan  Innovation is one of our core organizational values. For us this means embracing new possibilities at every turn and choosing imagination over imitation. Closing our physical doors across the nation has really stretched our imagination as we’ve adopted new practices and procedures to best serve the comfort, health, and overall happiness of our residents from a distance.  We…

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Introducing DIY Work Orders

Customer experience has always been at the heart of how we do business. So, when the CDC announced their social distancing recommendations last month, we immediately paused all non-emergency work order (a.k.a service requests) to do our part in slowing the spread of COVID. While we still completed emergency maintenance requests, we knew we had to find…

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#STAYHOME | SAVE LIVES

It’s been just over one month since the U.S. declared a pandemic and strong social distancing practices were put into effect across our communities. Right now, we are all experiencing drastic and varying degrees of this depending on where we call home, but one thing is for certain: there’s not one person who hasn’t been…

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#STAYHOME

In times like these, it’s more important than ever to come together. We continue to be heartened by the way in which communities are coming together during this time to show solidarity. The best thing everyone can do right now is embrace social distancing to slow the spread of the virus. It will take everyone coming together (while…

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